MS-QA 2019 6 Companion Guidance Section D— Example QA Plan Manual Table of Contents • Section 1 Includes descriptions of business operations and personnel. • Section 2 Measurement service quality management. • Section 2 Appendices 2.A Call Sheet (Forms) 2.B Quality Control Tracking (Forms) 2.C Complaint or Suggestions Tracking (Forms) 2.D Corrective Actions Tracking (Forms) 2.E Client Contract s(Forms) 2.F System Labels and Occupant Notices 2.G Worker Safety Plan 2.H Staff Tracking 2.I Test Device Tracking • Section 3 Mitigation service quality management. SECTION 1: BUSINESS MANAGEMENT 1.1 Statement of Commitment Our organization resolves to conduct activities in a manner that complies with the quality assurance plan set forth herein. 1.2 Commitment to Annual Review This QAP is reviewed and approved on an annual basis. A written report is also maintained that includes: audit findings; written assessment of whether or not quality goals are being reached; and suggestions to improve the program due to changes such as in technology, quality concepts and standards or regulations. Distribution List This report reflects current operations, and therefore is often updated and revised. The QA Manager/Officer has responsibility for incorporating changes and ensuring that the changes are reviewed and approved by the management, as indicated by their dated signature(s) on the signature page. After significant revisions, revised copies of this QAP are distributed to the following key personnel: (X) QA Manager/Officer (X) Person(s) ultimately responsible (e.g., President) ( ) Field manager(s) ( ) Office oversight/manager ( ) Installers ( ) Procurement manager ( ) State or regulatory agencies, where required. 1.3 Description of the Business and Work Our organization provides radon measurement services primarily for: ( ) Home owners or in relation to home sales ( ) Multifamily buildings ( ) Schools ( ) Large Buildings ( ) Other _______________________ Table of Contents Commit to your QAP Commit to timely review of processes and policy Identify who is copied after each major revision State your general scope of work